Refund policy

Broken or Damaged Items

Our refund policy is as follows. We do not offer refunds on broken or damaged items. We unfortunately can't offer refunds because once a package is dropped off at the post office we have no responsibility for the way it is handled. We do our best to wrap everything and pack it securely, with ordering crystals through and online platform you are accepting that there can be damage during shipping no matter how well it is packaged and that is an associated risk you are taking. Many of the items are one of a kind and therefore can't be replaced. 

 

Post Office Delays

All packages are dropped off promptly to the post office during the open hours nearest to when you get your order shipping notification. If you get a shipping notification at 8p.m. on Thursday your package will be taken to the post office Friday morning. If you do not receive an update on your package within 48 hours of the label being printed please email us so we can solve the issue. Once a package is sent we do not process any refunds.